Capital Bank Electronic Funds Transfer Disclosure
The purpose of this Disclosure Statement is to make you aware of your rights and responsibilities when using our Electronic Funds Transfer Services.
Services Offered
If you specifically authorize
us to electronically accept deposits or honor withdrawals, we will
provide such services.
Deposits: You can arrange to have certain recurring payments automatically deposited to your account.
Examples of this service include the direct deposit of Social Security payments, other government payments and the direct deposit of your wages or salary.
Withdrawals: You can arrange to have certain recurring withdrawals automatically paid from your account. One example of this is the payment of life insurance premiums.
Electronic Check Conversions: A transfer via ACH where a consumer has provided a check to enable the merchant or other payee to capture the routing, account and serial numbers to initiate the transfer.
A payment made by a bill payer under a bill payment service available to a consumer via computer or other electronic means.
Error Resolution Notice
In Case of Errors or Questions About Your Electronic Transfers
Contact us immediately, at Capital Bank of New Jersey, 1470 S. Main Road, Vineland, NJ 08360; phone 856.690.1234, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent the first statement on which the problem or error appeared.
- Tell us your name and account number (if any).
- Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
- Tell us the dollar amount of the suspected error. If you tell us verbally, we may require that you send us your complaint or question in writing within 10 business days.
We will determine whether an error occurred, within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will re-credit your account within 10 business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account.
For errors involving new accounts, point-of-sale, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. For new accounts, we may take up to 20 business days to credit your account for the amount you think is in error.
We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.
