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Secure Your Personal Finances While Online

ALERT: Recent Phishing Scam

Capital Bank has learned of a widespread telephone phishing scam.

Cardholders may receive what appear to be automated phone calls or texts, telling them that their ATM/Debit cards are locked.

The automated message requests call recipients to "Press 1" where they are to enter their 16-digit card number into their telephone key pad. Once this is entered, the scammers are then requesting the card's Personal Identification Number (PIN). The scam artists are attempting to obtain customer card numbers and PINs in order to gain access to customer accounts via ATMs or POS (point of sale) purchases.

Capital Bank will never request card, account information or PIN numbers from cardholders over the phone or via email. In many cases, phishing scams, whether by phone or through emails, attempt to gain personal information from the call or email recipients such as:

  • First and Last Name
  • Debit Card or ATM Card Number
  • Debit or ATM Card Personal Identification Number (PIN)
  • Date of Birth
  • Social Security Number
  • Account Number and/or Account Type

Never give this information to anyone calling or emailing who requests it, even if they represent themselves as Capital Bank employees.

If you receive calls or texts that you suspect are phishing attempts, please capture as much information as you can, including the phone number from which you received the call or text. Once the information is gathered, please contact your local branch with this immediately.

Learn more about Phishing Scams and other criminal activity on our security pages.

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Fair Credit Report

As a result of a amendment to the Federal Fair Credit Practices Act, consumers nationwide are now able to obtain free copies of their credit histories from the three national credit bureaus (Equifax, Experian and TransUnion), once every 12 months, by making a single request.

The address for obtaining your annual credit report by making a single request is:

Annual Credit Report Request Service
P.O. Box 105281
Atlanta, GA 30348-5281
www.annualcreditreport.com
1-877-322-8228

You may also contact the credit bureaus individually:

Equifax Credit Information Services
P.O. Box 740241
Atlanta, GA 30374
www.equifax.com
1-800-685-1111

Experian
P.O. Box 19719
Irvine, CA 92623
www.experian.com
1-888-397-3742

TransUnion
P.O. Box 2000
Chester, PA 19022
www.transunion.com
1-800-916-8800

To protect your rights, you should report any inaccuracies in writing to the credit bureau so that they may be investigated.